Hello, I have remotely customer with Moto edge 60 fusion and moto-m…

Hello, I have remotely customer with Moto edge 60 fusion and moto-m says this problem. I tried tsm and it did problem to. Any solution or solution ? Getting info Current Slot: A Codename: scout Android Version: 16 Build Version: W1VCS36H.14-20-19-9 Serial: ZY22LCK5BX Model: XT2503-4 IMEI: CID: 0x0032 Carrier: reteu Secure State: oem_locked FRP Active: yes CPU: MT6878 Credits required: 2 Available credits: 11 Preparing operation... Updating device... Error executing fastboot commands: ("FAIL: b''", b'')