trying to remove mDM from Digit note 14s

trying to remove mDM from Digit note 14s. im using eft pro but its not working. the phone isn't being recognized properly and the removal gets stuck. Waiting For Device Connection... USB PORT: SPRD U2S Diag (COM5) Port: SPRD U2S Diag (COM5) Manufacturer: UNISOC Communications Inc. OPEN COM PORT... OK Waiting for server........ OK Handshake NAND_FDL... OK Boot version: SPRD3 Sending payload... OK Sending preloader... OK Sending nand_fdl loader... FAIL [TIMEOUT ERR] FAILED AFTER MULTIPLE RETRIES this is what the log says